How many times does Promodag Reports count sent messages?

Introduction

The purpose of this topic is to explain how sent messages are counted and why the same report, using different options, can produce different results that do no seem consistent.

The main reasons for this apparent inconsistency between reports are: messages sent to multiple recipients, and the detail level requested.

A message sent to multiple recipients can be counted differently depending on the detail level, the way messages sent to multiple recipients are counted, and the report you use. For example, the Daily Traffic Summary report only counts internal and Internet messages (e.g. a message sent to Fax will not be counted): it will not give the same result as the Mailbox by Traffic Level or the General Mailbox Traffic reports. Related Topics

Explanation

For example, 1 message is sent from a mailbox on server A to:

• 3 mailboxes located on server A.

• 4 mailboxes located on other Exchange administrative group : 2 in admin group B, 1 in admin group C, 1 in admin group D.

• 3 Internet recipients : 2 in SMTP domain A, 1 in SMTP domain B.

The following explains how the same message will be counted differently depending on the detail level selected in the General Mailbox Traffic report:

Detail level for correspondents: Correspondents' domains

Using this detail level, each recipient belonging to a different SMTP domain or administrative group will be counted separately. In our example, the message will be counted 6 times (4 distinct admin groups + 2 distinct SMTP domains).

Detail level for correspondents: Correspondents' address types

Using this detail level, message count is broken down between internal and Internet correspondents:

• 1 single message sent internally if the "Count messages sent to n recipients once" option is selected and 7 messages if "Count messages sent to n recipients n times" option is selected.
• 1 single message sent to Internet if the "Count messages sent to n recipients once" option is selected, and 3 messages if you select the 'n' option.

Therefore, in this report, the same message can be counted either 2, 6 or 10 times.

Detail level for correspondents: No check box selected

Using this very low detail level option, message count is not broken down in any way. So it will be counted once if the "Count messages sent to n recipients once" option is active and 10 times if "Count messages sent to n recipients n times" is selected.

Conclusion

If you want to compare results from different reports, always use the "Count messages sent to n recipients n times" option.

of