No data could be found based on the selected criteria: Traffic reports
Explanation
This message is not an error message: it means that Promodag Reports was unable to find any data matching the criteria you have selected.
Should this warning pop up while you have imported data covering the reporting period you selected, please check the following conditions:
- Does the information you are looking for actually exist? For example, it is not possible to filter received messages by number of recipients in the Find Specific Messages report template; you will get this message if you try to do so.
- Have you set a very narrow filter, or made a restrictive selection of correspondents?
Solution
- Broaden your search by removing any filter, or any selection of correspondents you may have set.
If you still come across the infamous "No data could be found" message after having made those verifications, use the Help > Technical Support Request option to report this issue.