Technical Support Request

This option automatically generates an email including information on your configuration for support@promodag.com. You will also be asked to attach the most recent trace files to your message.

If the problem is related to a report, you are requested to provide:

• The report template name - i.e. the name displayed in the Report Templates menu),
• The options you used,
• Any error message you may have come across - do not hesitate to attach a screenshot,
• The results returned, and what you expected instead.

If the problem is related to directory or tracking files import, you should provide the latest trace file. See also: Default paths for installation and settings (that includes Trace files and Error reports).

The quantity and quality of the information you provide to the support team will greatly speed up the resolution of your ticket.

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