Creating Office 365 message tracking files

Introduction

Office 365 (Exchange online) does not, by definition, generate message tracking files on its own, unlike on-premise versions of Microsoft Exchange Server. This is the reason why they must be first created, and then imported into the database.

For more information about creating and importing Office 365 message tracking files, see Create Office 365 Message Tracking Files and Import Message Tracking Data.

Location of Office 365 message tracking files

By default, Promodag Reports generates Office 365 message tracking files in %PUBLIC%\Documents\Promodag\Reports\Office365MessageTracking\<Organization name>. This path can be changed at any time in the Properties window of the Office 365 configuration.

How often should message tracking files be created?

The data used to create message tracking files is only available from Office 365 for approximately 10 days. We recommend to automate this operation and to schedule it on a daily basis.

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