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Recommendations and Best Practices

This list is mostly based on experience supporting our customers around the world.

Carefully check the requirements and recommended settings before installing the product.
Do not install the product on an Exchange server. It may either not work at all, or work badly.

Create a dedicated user account along with a mailbox to run the product and grant that account all the permissions it needs; not more, not less. The password for this user should never expire.
Always use that account to start the application, also in batch mode. Avoid impersonating a specific user account to access the directory, or the Exchange environment. Make it simple.
Preferably use certificate-based authentication to connect to Office 365.

SQL Server Express LocalDB database: For better performances, do not move the database to a shared resource and leave it on a local disk. Backup it regularly. Since an SQL Server Express LocalDB database is limited to 10 GB, purge and compact your database once it has approximately reached 9 GB in size, or create a new one.
SQL database: Do not create the database on a SQL server used by critical applications for it may impact their performance. Set the recovery model of the database to 'Simple'.

Always set the user account dedicated to Promodag Reports to start your scheduled tasks.
Import data on a daily basis. The process is shorter and easier to monitor.
Import batch jobs should be scheduled from 1AM GMT/UTC onwards, after yesterday's logs have been closed.
Make sure that none of your tasks is scheduled to start at the same time as another one.
Do not create one batch per report or per action. Should you need to generate several reports on a daily basis, add them to one single batch file.
Activate email notifications in order to make sure that all batch jobs have completed successfully.

Check our Knowledge Base before sending a support request. It will provide you with helpful information and answers to FAQ's.
If you are experiencing a problem, use the Help > Check for Updates option to verify that you are running the latest version and update your installation if applicable.
Use the Help > Technical Support Request option if possible. A written request that contains precise details will be dealt with faster than a voice message saying that something does not work.