| Section | Description |
|---|---|
| Overview | This report complements Message Response Times by displaying message response time at custom time intervals in a graph. Messages are distributed between 4 types of actions: Forward, Reply to sender, Reply to all, No action. |
| Options | Options include grouping by directory attribute, folders selection, definition of delay intervals, and filtering by item type. |
| Usage | Use this report to verify that your customers' e-mails are being handled within the agreed Service Level Agreements. |
| Related tabs | Selection: Group: Folders: Filter: Intervals: Content: Presentation: Output: |
| Data sources | Directory: Directory data source. Mailbox content: Mailbox and Public Folder content data source. |