Data source: Message tracking

Description

The message tracking data source is used to produce the email traffic reports. The application reads message tracking files on the Exchange servers, analyzes their content and stores the result into the database.

Multiple events are recorded in Exchange message tracking file when a message is sent. Promodag Reports only filters and imports useful events. Promodag Reports makes a distinction between traffic events and flow events.

Traffic events

They are generated when a message is sent or received by a recipient, such as mailbox or a public folder.

Flow events

They are generated when a message enters or exits the server.

For example a message sent from User A on Server A to user B on server B will generate a "sent traffic" event on server A then a "flow out" event on server A then a "flow in" event on server B then a "traffic receive" event on server B.

Flow events are not imported be default because

• They take a lot of space in the database.
• Adding them slows down the import process.
• Only reports of the Flow of Connectors and Traffic Optimization groups use these specific events.
• Importing them is not required for all other reports.

How to import message tracking data

Use the Import Message Tracking Data option or click the button on the Toolbar.

Collected attributes

For a list of all related attributes, see Traffic attributes.

How to enable message tracking on the Exchange server

The steps to follow depend on the version of Exchange you are using, see Configuring the message tracking data source for On-Premises Exchange and Creating Office 365 message tracking files .

Types of events imported from message tracking files

Message tracking files contain various events that can be selected for import, or excluded from it.

Event type	Description	Imported by default
User traffic	Traffic events related to messages sent or received by a mailbox, a distribution group, a public folder, and some more specific types of recipients .	Yes
Non Outlook client	Traffic events related to messages sent using other email clients than Microsoft Outlook, for example Outlook Express or Thunderbird.	No
Message subject	Subject line of e-mail messages. To remove the subject line from traffic reports, unselect the Message subject check box and re-import message tracking data.	Yes
	Click this button to access Advanced Message Tracking import options and select miscellaneous events that are not imported by default: Connector flow, Public folder replication, System attendant, Non Delivery Reports. To enable this option, go to Tools > Options: Advanced tab.	No

Related reports

The following report template categories use this data source:

Some reports:

• Billing
• Organization Overview

All reports:

• Connector Flow
• Internal Message Delivery
• Mailbox Traffic
• Public Folder Traffic
• Server Traffic
• Traffic Optimization
• Traffic Statistics

For a comprehensive list of report templates sorted by categories, see List of Reports.

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